Surgeries and clinics are spaced throughout the day for patients’ convenience including appointments being available morning, afternoon and evening. Patients requesting an appointment for the same day will be given a telephone consultation with our Triage Nurse who will assess your symptoms for advice, a prescription or a gp appointment.
Consultations are by appointment only and patients have the right to express a preference as to which doctor they book their appointment with. Patients with urgent problems will normally be seen the same day or certainly within 24 hours but in this case they may not be able to see the doctor of their choice. We aim to give you a non-urgent appointment within two working days, but you can pre-book these appointments up to 5 days in advance. Follow up appointments at the GPs request can be booked up to 2 weeks in advance.
We are a GP training practice and as such you may be offered an appointment with a GP Registrar or Foundation Doctor. Both of these doctors are fully qualified and capable to work independently.
Online bookable appointments are available - ask at reception and you will be given login details to access the online appointments.
If you cannot keep your appointment please tell us a soon as possible so we can offer it to another patient.
N.B. Telephone consultations are available on a daily basis where the doctor will phone the patient back at an agreed time.
Patients aged 16 to 75 years who have not attended the surgery within the last three years can request an appointment for a health check. Patients over 75 years who have not consulted a GP in the last 12 months can also request a health check, which may be done at home if they are unable to attend the surgery.
You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.