Surgeries and clinics are spaced throughout the day for patients’ convenience including appointments being available morning, afternoon and evening. Patients requesting an appointment for the same day will be given a telephone consultation with our Triage Nurse who will assess your symptoms for advice, a prescription or a gp appointment.
Consultations are by appointment only and patients have the right to express a preference as to which doctor they book their appointment with. Patients with urgent problems will normally be seen the same day or certainly within 24 hours but in this case they may not be able to see the doctor of their choice. Follow up appointments at the GPs request can be booked up to 4 weeks in advance.
We are a GP training practice and as such you may be offered an appointment with a GP Registrar or Foundation Doctor. Both of these doctors are fully qualified and capable to work independently.
Online bookable appointments are available - ask at reception and you will be given login details to access the online appointments.
If you cannot keep your appointment please tell us a soon as possible so we can offer it to another patient.
N.B. Telephone consultations are available on a daily basis where the doctor will phone the patient back at an agreed time.
Patients aged 16 to 75 years who have not attended the surgery within the last three years can request an appointment for a health check. Patients over 75 years who have not consulted a GP in the last 12 months can also request a health check, which may be done at home if they are unable to attend the surgery.
You should not wait more than 20 minutes in the waiting room without receiving an explanation for the delay.
We are pleased to be able to offer evening and weekend appointments by working in collaboration with other GP practices in the area. This does mean that if you want to be seen on a weekday evening or weekend, your appointment may be held at a different GP practice to your registered practice and with a different GP or nurse than you usually see.
The other practices we are working with, and where you may be offered an appointment are:
- Issa Medical Centre ,Deepdale
- Lytham Road Surgery,Preston
Your medical record will be available to the GP or nurse that sees you to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to us to ensure that your record is updated.
In order to book an evening or weekend appointment, you must call this GP practice as these appoints are not currently available online.
However if you need to book an evening or weekend appointment and your GP surgery is shut, please call NHS 111 and they will be able to advise you further.